Student Solution

-->

"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

1 University

1 Course

1 Subject

Download Solution

Related Solution

Term Paper Proposal...
The product that I have chosen for my term paper, in which I see hitting the market in the nest 5-10 years is a product called “Reprintable Paper”. Scientist from a University in Singapore came with...

Term Paper Proposal 2
Term Paper Proposal 2

The product that I have chosen for my term paper,

4-1 Short Response_1...
My original question was: what factors led to the collapse of the system of apartheid in South Africa? What were the key factors that led to the collapse of apartheid in South Africa? My original ques...

4-1 Short Response
4-1 Short Response

My original question was: what factors led to the

Module 8 Discussion_...
According to the Cystic Fibrosis Foundation, Cystic fibrosis is a progressive, genetic disease that causes persistent lung infections and limits the ability to breathe over time. In addition to affect...

Module 8 Discussion
Module 8 Discussion

According to the Cystic Fibrosis Foundation, Cysti

Discussion Question 8

Discussion Question 8

Q Please read this article before responding to the question: http://www.chicagotribune.com/business/ct-biz-united-passenger-dragging-anniversary-20180405-story.html With the widespread use of social media, hospitality companies are increasingly concerned about negative word of mouth and customer defection. This concern is amplified when a crisis occurs. United Airlines is still recovering from the negative press received after an unwilling passenger was forcibly removed off of an overbooked flight. What should have United’s PR department done in response to this crisis to secure their customers’ loyalty and keep them from switching?

View Related Questions

Solution Preview

View Complete Solution
I think that United’s PR department should have ensured that there would be a public apology made to the general public and the victim of violence. There should have been a personal apology made to the passenger on whom violence had been done by the officials of United Airlines. There should have been a general statement issued by United Airlines to the general public that this incident would never be repeated again in future. There should have been a high percentage of decrease in the prices of travelling for passengers via the airplanes of United Airlines.